Refund Policy


PLEASE NOTE: Once the payment has been made, Feinstein & Sullivan does NOT provide any refunds.

When paying with PayPal / Stripe / Debit / Credit Cards: A payment authorization form will be sent to you prior to your payment request. You must fill out all details and include the copy of a state-issued ID or Passport, along with the copy of your credit card for us to process your payment. You may retract your CVV/CVC number at the back for your protection and we only need to see the last 4 digits of the card used. By paying your invoice, you accept and agree that you will NOT file a chargeback with your financial institution due to the quality or dissatisfaction of our services and that this disclaimer will be shared along with the authorization form with our payment processor in order to protect the integrity of our service. Furthermore, a 6.5% processing fee will be applied to your invoice when choosing this method of payment.

When paying with ACH transfer / Wire transfer / Dwolla / Zelle:
Please forward your case number (printed on your invoice) along with the payment receipt to so we can identify your payment.

When paying with Money Orders:
Please forward your case number (printed on your invoice) along with the money order number(s) and/or pictures of the money order receipts to so we can identify your payment and apply it to your account accordingly.


If you have any questions concerning our refund policy, please contact us at: